Customer Service & Store Policies

Customer Service & Store Policies

(Please note: Wholesale Customers please refer to applicable Terms & Policies on the Wholesale Page)

Return and Exchange Policy

We stand by our products 100%. We are confident in the craftsmanship of our manufacturer and textile partners around the world. We believe that you too will appreciate the superior quality and exquisite hand-stitched details of our garments.

If you’re not completely satisfied with your purchase, we’ll gladly offer you an exchange or refund of the merchandise price within 14 days of the invoice date. Please include original packing slip and return the unused merchandise in its original condition, complete with hang tags to:

Helen & Harold’s Beautiful Beginnings
306 Blumberg Drive
Dothan, Alabama 36303

Please use a shipping service that provides a tracking number. Helen & Harold’s only assumes responsibility once the package has arrived at the distribution center. Please note that return shipping charges are non-refundable. Returns are refunded in the original payment form, less shipping and handling.

Payment Methods

Helen & Harold’s accepts Visa, MasterCard and Discover.

Shipping

Orders are processed Monday thru Friday during normal business hours. Complimentary FedEx ground shipping is included on all orders over $100 (for retail customers only). At this time we are unable to ship to P.O. Boxes or outside of the continental United States.

Order Status

A FedEx Ground Tracking number will be emailed to the customer when order ships. Please allow 5-7 business days for delivery.

Store Policies

The following rules and regulations apply to all parties visiting Helenandharolds.com. By accessing this site, you agree to the following terms and conditions. Helen & Harold’s reserves the right to change or alter these conditions without prior notice.

Security
Helen & Harold’s is committed to protecting your credit card and other restricted information. To ensure a safe shopping experience, Helenandharolds.com is a Certified Shopsite High Security Website.

Personal Information
Helen & Harold’s uses your personal information to process your orders and provide the products requested by you. Helen & Harold’s does not sell, rent or disclose our customer’s name, address, email address or other personal information unless required by law.

Jurisdiction
Any disputes regarding the use of this Web Site shall be resolved according to the laws of Florida.